Shipping policy
This shipping policy applies to all orders placed with Snus Shop. All orders are processed and shipped exclusively from our fulfillment center within the European Union.
By placing an order, the customer agrees to this policy.
1. General Principles
We ship exclusively to countries within the European Union. By placing an order, the customer confirms that they are acting on their own initiative and take full responsibility for ensuring that the purchase, possession, and use of our products comply with all applicable laws in their country. This includes laws relating to nicotine, age restrictions, and tobacco-related products.
2. EU Shipping
All shipments are made within the EU single market. Customers in EU member states where the purchase of nicotine pouches is lawful may order directly.
It is the sole responsibility of the customer to verify whether their national legislation permits the purchase, import, possession, and use of these products. If a member state imposes restrictions, we do not offer direct delivery to that jurisdiction.
3. Processing & Shipping
Orders received before 4:00 PM (CET) will be processed the same business day. Orders received after this time or on weekends and public holidays will be processed the next business day.
Estimated delivery times within the EU: 2–7 business days, depending on the destination country. Delivery times are estimates and not guaranteed.
4. Shipping Costs
Free shipping from an order value of €60 (after discounts).
Below that, shipping costs €7.
5. Order Confirmation & Shipping Confirmation
Customers will receive an email confirmation once their order has been placed. After dispatch, a shipping confirmation with tracking information will be sent.
6. Customs & Import Duties (EU)
As all shipments are made within the EU, no customs fees or import taxes apply.
7. Uncollected or Returned Packages
If a package is not collected or is refused, the customer may request re-shipment. The cost of re-shipment is borne by the customer.
8. Damaged or Missing Items
If an order arrives damaged or incomplete, the customer must notify us within 7 days of receipt. Evidence (e.g. photos) may be required. Upon confirmation, we will provide a replacement or a refund.
9. Age Verification Upon Delivery
As our products are subject to age restrictions (18+), age verification may be required upon delivery. Please ensure that an adult is available to receive the delivery.
10. Disclaimer of Liability
a) Legal Restrictions / Seizures
If an order is withheld or destroyed because a member state restricts the import or possession of nicotine products, the customer bears full responsibility. No refund will be granted for seizures or compliance-related issues.
b) Customer Errors
We are not liable for issues arising from incorrect shipping information, non-compliance with national regulations, or refusal to accept delivery.
11. Applicable Law & Jurisdiction
This policy is governed by the laws of the Czech Republic. All disputes are subject to the exclusive jurisdiction of the courts of the Czech Republic.
12. Contact
Sellmoro Company s.r.o.
Bulharská 996/20, Vršovice, 101 00 Praha 10, Czech Republic
E-Mail: info@snus-shop.com
Website: https://snus-shop.com
